![]() ****************** had a 4:30 table time appointment and there was no referral on file. I would like an apology from the young lady behind the desk and the young lady who demanded the $61 and an explanation thank you. I did not like the idea that they made me feel like it was all my fault and that they were not going to see me because they did not have a referral even though they did have their referral and from my understanding they are doing this to a lot of patience then when I went back to fill out paperwork I was told that I owed $61 for the procedure even though I was told that I have met my deductible for the year and owed nothing they wanted a complete explanation of how I had already made my deductible which I thought was very very rude this is not how you conduct business if this is how you are going to do business I will definitely let everybody know that that ****** treats people like they don't have a brain in their head and it's all their fault when paperwork is misplaced. on the lady behind the desk took my name and then stated that we do not have a referral for you at the ****** even though the day before when I made the appointment they had the referral when I asked what happened to the referral she said they never received it and it was up to me to find out what happened to that referral she made it feel like that this was all my fault and that they were not going to do anything to help me I was on my own to figure out what happened to the referral when I called the doctor's ****** they stated that the referral was sent to the ***** sdmi three times that day and when they finally went and looked yes it was sitting there in a pile of other referrals. PATIENT IS VERY UPSET STATED WHY ARE WE CALLING 3 HRS PRIOR , I TRIED TO EXPLAIN TO PT BUT SHE JUST HUNG UPĠ4-27-2023 TALKED TO STAFF REQUESTING FACILITY CHANGE, SHE IS REACHING OUT TO TEAM MEMBER FOR CLARIFICATION GAVE CALL BACK PHONE NUMBER.Ġ4-27-2023 CALLED DRS, UNABLE TO REACH, FAXED A REQUEST TO CHANGE FACILITYĠ4-25-2023 AUTH BELOW STILL FOR DESERT RAD CALLED, LEFT MESSAGE TO CALL BACK TO CHANGE AND VERIFY IF WANT BILATERAL OR JUST THE RIGHT SIDE PER REFFERAL ON FILEĠ4-25-2023 RECIEVED LYNC TO TRANSFER OVER AUTH A190148992 CPT EXPĠ4-17-2023 FAXED DR A REQUEST TO OBTAIN AUTH OR FAX OVER NOTES FOR SDMI TO OBTAIN AUTHĠ4-17-2023 PT SWITCHED AUTH TO DESERT RAD SHOWING DENIED WILL FOLLOW UP W DRS TO APPEAL FOR SDMI OR RESUBMIT FOR RIGHT SIDEĠ4/04/23 AUTH PENDING CASE # **********, SUBMITTED ULTRASOUND AND MAMMO RESULTS.Ġ3-24-23 FAX REQUEST FOR CLINICAL HISTORY TO DRS OFFICEĠ3-24-23 PT SCHEDULED AND IS AWARE TO ARRIVE 1 HOUR PRIOR TO APPT AND MUST BRING DRIVER. ![]() We are required to have clinical details from the referring physician to perform this service.Ĥ/28 AUTHORIZATION# DOCUMENTED IN CHART AND SERVICES PERFORMEDĠ4.28.23 CALLED PATIENT (PT) TO NOTIFY HER AUTH STILL SHOWING FOR DESERT RAD. We obtain authorization as a service to both referring offices and the patient. In chronological order, from newest event on top, there were multiple instances to obtain Authorization for the patient and to avoid rescheduling. And I have heard that I am not the only one having problems with them, but I am reporting them. ![]() I do have an appointment now because myself and my doctor did all the work, but the way that Steinberg handles things is very unprofessional and very uncalled for. But because I need this MRI done I have to deal with this company for this time. ![]() I also work in the medical field and this makes it look bad to others. They even tell you that it could take two weeks to get an authorization but they wait till a few days before a persons appointment to send for the authorization and then do not get it right away so that they can cancel a patients appointment. I have been trying for two months to get a breast mri done because with my mammogram and ultrasound they found areas in my breast that the doctor is concerned about, and Steinberg has done nothing like they are suppose to. However, at the moment the thing I am most upset with is I have been trying to get an appointment and they have been, being cancelled the day before or the day of. ![]() They call the day before or the day of the appointment to cancel instead of notifying someone in a timely manner so that they may get things situated. On several different occasions whether it be for myself or my son, my appointments have been cancelled because Steinberg Diagnostics does not do their job right. ![]()
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